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Overview

UHS offers appointments based on clinical need. You will see an appropriate clinician within an appropriate time frame.

You may be able to get the help you need from a , without needing to wait for an appointment at UHS. Check the information about  Pharmacy First before contacting us to arrange an appointment.

When you contact us, we may signpost you to other services (including Pharmacy First). The services we signpost you to are better placed to deal with certain medical queries.

We only offer urgent and routine appointments at UHS when necessary.

You can check your upcoming UHS appointments via the . Here you can also order repeat prescriptions, view test results and more.

View our  to check when we are open. If closed, you can always access help via .

Urgent appointments

Urgent appointments are same-day or within the next few days.

We will review information you provide (online or via phone) and tell you the next steps to take. We may not always offer an appointment. In some cases we may be able to help resolve your query online or over the phone.

You can state a preferred clinician in the online form. You can also state if you would prefer a telephone appointment.

You should only submit appointment requests online if you are in the country.

You can phone reception on +44 114 222 2100 to submit a request on your behalf if you are unable to do this yourself.

Please take note of our online requests fair usage policy when contacting us this way.

Routine appointments

Routine appointments are non-urgent and may be pre-bookable.

We will review information you provide (online or via phone) and tell you the next steps to take. We may not always offer an appointment. In some cases we may be able to help resolve your query online or over the phone.

You can state a preferred clinician in the online form. You can also state if you would prefer a telephone appointment.

You should only submit appointment requests online if you are in the country.

You can phone reception on +44 114 222 2100 to submit a request on your behalf if you are unable to do this yourself.

Please take note of our online requests fair usage policy when contacting us this way.

What to expect

Face-to-face appointments

Plan your journey to arrive 10 minutes before your appointment time so you can check in. 

If you arrive late it is unlikely the clinician will see you. 

If you have respiratory symptoms (eg coughing, sneezing), wear a face covering.

We have arrangements in place to support patients attending UHS. Visit our physical accessibility webpage for more information.

Telephone / video appointments

We will contact you as close to your appointment time as possible, so please be ready to answer.

You should prepare to answer shortly before and after your appointment time.

You may need to rebook if we cannot get hold of you.

Cancelling and rearranging appointments

To cancel your appointment, do one of the following:

• text CANCEL to +44 7903 593 719. Don't put anything else in your message, otherwise it won't cancel your appointment.
• click the cancellation link texted in your appointment reminder
• call us on +44 114 222 2100

To rearrange an appointment, or change it to telephone, you can  or phone +44 114 222 2100. Make sure to state the appointment date and time you are referring to.

Pharmacy First

Most local pharmacies offer advice about a range of common conditions and medications. 

Some can also help with emergency contraception, blood pressure checks and more.

You can go to local pharmacies without a referral. Use the to check where your nearest pharmacy is.

If you contact UHS we will assess your query and may refer you to a pharmacy ourselves if appropriate.

Visit local pharmacies for more information about what they can help with.

Evening and weekend appointments

These are available to patients registered at UHS. They can be pre-booked the usual way within our normal .

Evening appointments are at UHS during term-time. Outside of term-time, they are available at other Sheffield GP surgeries. Evening appointment times are Tuesdays and Thursdays between 6.30pm to 9.30pm.

Weekend appointments are at UHS on Saturday mornings between 9am to 12pm.

Home visits

Home visits are only for housebound patients and for those too ill to attend the surgery. A GP will decide this, and we may offer you an alternative appointment if a home visit is not deemed necessary. A GP also decides urgency of home visits. 

In most cases, it is best for you to come to the surgery as we have better facilities, diagnostic aids and lighting. If you think you need a home visit you can request one by phoning reception on +44 114 222 2100. The receptionist will ask about your problem to book the most appropriate appointment.

Monthly reporting

Each month we track key metrics, eg last month: